Resume

Education

• M.A. English, Texas Tech University. (3.76 GPA).
  Thesis:  “The Self-Reflexive Enterprise:  Metafiction in the Star Trek Series.”
• B.A. English and Mass Communications, Howard Payne University. (4.0 GPA).
  Summa Cum Laude.  Dual major in English and Mass Communications (Journalism, Radio/TV/Film). 

Professional Experience

• 08/20 - 05/26. eLearning Developer. Lightbeam Health Solutions.
  • Developed, from script to final product, customer-facing eLearning modules covering Lightbeam’s population health management platform.
  • Utilized AI-enhancement tools to accentuate and expedite course development.
  • Created software user and quick reference guides (see examples under Tech Writing samples).
  • Assisted with updates to application documentation.
  • Assisted other teams in the development of online external and internal training content.
  • Led implementation of a more robust Learning Management System for internal and external users; increased participation by over 300%.
  • Managed administration of LMS (Docebo) for customers and employees.
  • Coordinated delivery of HR and IT compliance training.
• 08/19 - 08/20. Instructional Designer. Infinitude Creative Group. (Contract position.)
• Developed outlines/storyboards for Gulfstream aircraft Instructor-Led Training (ILT).
• Developed training presentations for Gulfstream aircraft ILT.
• Developed Hawker 800/800XP Honeywell FMZ Task Trainer eLearning content (Storyline).
• 05/18 - 12/18. Learning Consultant. American Airlines. Fort Worth, TX. (Contract position.)
  • Led the design of content for 3 major training classes for Flight Attendant Operational Integration (FOI) project.  Helped create materials including Participant Guides, Instructor Guides, and Quick Reference Guides.
  • Conducted Train-the-Trainer workshops for Crew Compensation, Crew Tracking, and Crew Scheduling training teams.
  • Developed training materials for ILT.
  • Developed eLearning course (Storyline) to supplement ILT.
  • Developed eLearning courses (Captivate) for pilot-focused FAA regulation training
• 10/16 - 11/18. Instructional Designer. VantEdge eLearning. Remote. (Contract, project-based)
  • Developed, from outline to final product, curriculum and content for 10 HVAC ILT classes for client (Johnstone Supply), including PowerPoint presentations and instructor notes.
  • Content covered in materials ranged from fundamentals of refrigeration and HVAC technical service to customer-facing soft skills.
• 10/14 - 03/17. Training Developer/Technical Writer. Powerfleet. Plano, TX.
  • Developed hardware and software eLearning courses (Articulate Storyline) for deployment on web portal and customer-accessible LMS.
  • Created short-form training videos.
  • Developed online help for new software web interface.
  • Consulted with SMEs and Product Managers to create/update equipment and software installation instructions and user hardware and software guides.
• 08/13 - 09/14. Solutions Consultant. Bluewater Learning. Plano, TX.
  • Strategic selection and implementation consultant for clients purchasing, launching, integrating, and/or optimizing their Learning / Performance / Talent Management Systems to meet business needs. Provided expertise with project management, outsourced administration, and technical integration. Specialized in implementation and/or integration of Extended Enterprise functionality and Compensation management.
  • Became certified in Cornerstone On Demand’s Learning, Performance, and Compensation modules and acted as Implementation Consultant for various clients.
  • Developed eLearning content for deployment to clients’ internal and external audiences (using Captivate).
  • Developed custom Cornerstone pages to tailor the Cornerstone interface to clients’ needs.
• 08/07 - 08/13. Senior Instructional Designer. Lennox Industries. Richardson, TX.
  • Developed classroom training curricula/materials for HVAC sales/business/technical/safety training (for dealers, internal field sales, and internal customer service). 
  • Consulted with SMEs, product managers, and technical support teams to develop training materials.
  • Facilitated live sales/business training sessions (classroom/lab-based and webinars).
  • Served as project manager and developer of a 15-module eLearning-based curriculum for aspiring HVAC technicians and comfort advisors, beginning with principles of refrigeration and ending with Technician Selling Skills.  Curriculum was used as a component of blended learning programs (VILT/ILT/eLearning) and offered on its own to dealers, quickly becoming the most popular series offered via the LMS.
  • Developed blended learning sales/business/technical curricula.
  • Developed sales, business, and technical eLearning modules for deployment on public-facing LMS (Captivate, Flash, Storyline, Presenter).
  • Created short-form training videos utilizing Premiere Pro.
  • Designed, maintained, updated, and proofed content for external training website/portal.
  • Designed, configured, and managed e-commerce site for external training.
  • Configured and managed LMS for external audience of dealers, distributors, and general customers.
  • Key member of corporate LMS implementation team steering the launch of a new, more robust LMS (Cornerstone On Demand) for corporate and external use; led configuration and launch of external-facing portal (Enterprise cloud).  Managed new LMS portal for dealer/distributor/partner/customer access to sales, business, HVAC technical, and product training.
  • Developed marketing strategies for promotion of LMS content among dealer audience.  Trained dealers on use and administration of (Cornerstone) LMS; developed online tutorials.
• 08/01 - 10/12. Associate Professor. Collin College. McKinney, TX. (Adjunct position.)
  • Adjunct position teaching Composition and Rhetoric I and II. 
• 03/03 - 05/18. Owner, CinemaWorks Media. McKinney, TX.
  • Owned and operated part-time event video production company.
  • Personally developed/maintained company website.
  • Created marketing/promotional materials.
• 04/01 – 04/07. Senior Technical Writer.  A. Miller Consulting Services, Inc.  Dallas, TX.
  • Updated and standardized over 1400 engineering specifications (including documentation for OSHA compliance) for ExxonMobil.  Published specifications to client intranet for global access.
  • Created documentation workflow tracking database (Access-based) for ExxonMobil Pipeline Company.
  • Created company skills test (for hiring) and graded candidate tests.
  • Developed gap analysis methodology; client recommended its use for other engineers in the company.
  • Analyzed, formatted, and edited bid proposals for government contracts.
• 09/95 – 04/01. Instructor of English.  Howard Payne University.  Brownwood, TX. 
  • Developed curricula for and taught 11 different courses (9 upper level).  Subjects ranged from composition and literature studies to technical writing and film studies.
    
    • Courses developed and taught included the following:
      1. Technical Writing (2 semesters). 
      2. Advanced Composition (1 semester).
      3. Composition I and Composition II (15 semesters).
      4. Literature of Britain (5 semesters).
      5. Modern World Literature (3 semesters).
      6. Film Studies (4 semesters).
      7. Victorian Literature (1 semester).
      8. Three Filmmakers:  Hitchcock, Wilder, & Spielberg (1 semester).
      9. Fantasy & Science Fiction (1 semester).
      10. ExCET Exam Preparation (3 semesters).
  • Initiated the university's presence on the web through the design, creation, and content management of the English departmental website.  Assisted other departments in the development of their own websites.
  • Served on marketing and policy committee that devised university internet policies and developed a paradigm for the purpose and structure of the university's official web presence.  Personally drafted original policies and guidelines that were implemented in the creation of the HPU website.
  • Worked as a writing tutor in the university writing center.
  • Served as the university yearbook advisor.