Areas of Expertise

Below are some of the areas in which I've specialized.
  • Classroom instruction and/or facilitation (academic and corporate)
  • Curricula development
  • Testing development (skills, knowledge acquisition/retention, critical thinking evaluation)
  • Tutoring (writing skills)
  • Document design/production
  • Copy writing
  • Copy editing
  • Gap analysis
  • Technical writing
  • Video production
  • Video editing
  • Script writing
  • Instructional design
  • eLearning development
  • LMS implementation, configuration, customization, and administration
  • Project management

Experience Overview

Here's a more detailed overview of my background, including specific projects and industry experience.

  • 11 years’ experience developing corporate training programs and content -- from concept to final delivery -- including in-person instructor-led training, virtual live training, eLearning, and blended learning. Programs I’ve developed include but have not been limited to:
    • Customer-focused business training
    • Customer-focused product training (features/benefits, sales strategies, installation & operation, troubleshooting)
    • Sales training, both product-and-model-specific and product family
    • Product life cycle procedures
    • CSR/technician soft skills
    • Employee-focused process and procedural training
    • Regulatory compliance training
    • Information security policies
    • Software end-user training
    • Safety training
    • Train-the-trainer programs
    • Professional development
  • Broad experience building learning programs for a wide variety of topics and industries, including:
    • HVAC (residential) products, sales, and business
    • HVAC principles, technical, and service
    • Commercial climate control
    • Life and health insurance sales and regulatory compliance
    • Food preparation and safety
    • Workplace safety and OSHA compliance
    • Process and safety management
    • Customer service
    • Human Resources
    • Hospitality
    • Vehicle Management System hardware, software, and data analytics
    • Aircraft manufacturing – product life cycle processes
  • Expertise in LMS implementation project management and system optimization for any organization type and training delivery need. I’ve worked closely with stakeholders to follow best practices and, when needed, develop innovative solutions for configuration of learning offerings and trainee assignment and access.
  • Certified Implementation Consultant for Cornerstone On Demand’s Learning, Performance Management, and Compensation modules.
  • Expertise with Adobe Captivate, Articulate Storyline, Articulate Rise, Adobe Presenter, and other applications for development of eLearning content.
  • Over 20 years of experience with video production (scripting, videography, editing/postproduction, and final delivery). Owned and operated a part-time video production business for 6 years, serving 200+ clients.
  • 18 years of experience with technical writing and documentation management, from creation of original material to updating/revising/revamping existing content. Documentation has included, but not been limited to:
    • Process instructions
    • Operation instructions
    • Engineering standards and practices
    • RFPs
    • Proposals/Response to RFP
    • Work Instructions
    • Policies and Procedures
    • Load Calculation forms
    • Hardwire Guides
    • Software Guides
    • Technical Bulletins
    • Vehicle Installation Overviews
    • Online Help
    • L&D Catalogs
    • Employee Handbooks
    • HR forms
    • Job Aides
    • Website copy
  • 19 years of experience teaching at the college level (Texas Tech University, Howard Payne University, Collin College). Subjects I taught included:
    • Rhetoric and Composition (Freshman Composition)
    • Survey of British Literature
    • Survey of American Literature
    • Survey of World Literature
    • Victorian Literature (upper level)
    • Technical Writing
    • Film Studies
    • 3 Filmmakers: Hitchcock, Wilder, & Spielberg (upper level course I developed with a colleague)
    • Science Fiction and Fantasy Literature (upper level course I developed)



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