Resume

Education

• M.A. English, Texas Tech University, December 1995. (3.76 GPA).
  Thesis:  “The Self-Reflexive Enterprise:  Metafiction in the Star Trek Series.”
• B.A. English and Mass Communications, Howard Payne University,May 1991. (4.0 GPA).
  Summa Cum Laude.  Dual major in English and Mass Communications (Journalism, Radio/TV/Film). 

Professional Experience

• 08/20 - present. eLearning Developer. Lightbeam Health Solutions. (Full-time.)
• 08/19 - 08/20. Instructional Designer. Infinitude Creative Group. (Contract position.)
• Developed outlines/storyboards for Gulfstream aircraft training (ILT)
• Developed training lessons for Gulfstream aircraft training (ILT)
• 01/19 - 08/20. Learning Specialist/Partner. BlueDog Consultants. (Self-employed.)
  • BlueDog specializes in HR consulting, learning, and documentation solutions.
• 05/18 - 12/18. Learning Consultant. American Airlines. Fort Worth, TX. (Contract position.)
  • Advised/assisted Crew Compensation team trainers in development of ILT for rollout of new processes.
  • Conducted Train-the-Trainer workshops for Crew Comp, Crew Tracking, and Crew Scheduling training teams.
  • Developed training materials for ILT.
  • Developed eLearning course (Storyline 3) to supplement ILT.
  • Developed eLearning courses (Captivate) for pilot-focused FAA regulation training
• 10/17 - 03/2018. Contract Technical Writer. DDi Connect LLC. Dallas, TX. (Freelance.)
  • Created/updated HR employee-related forms for client.
  • Consolidated/formatted/updated employee handbooks for client.
• 06/17 - 09/17. Instructional Designer. Siemens PLM Software. Remote. (Contract position)
  • Developed employee-focused process training eLearning for client (Boeing).
  • Provided feedback to internal instructional designers on course structure, content, and functionality.
  • Enhanced existing Storyline 3 template for courses.
• 10/16 - 11/18. Instructional Designer. VantEdge eLearning. Remote. (Contract, project-based)
  • Developed, from outline to final product, content for 10 HVAC ILT classes for client (Johnstone Supply), including PowerPoint presentations and instructor notes.
  • Content covered in materials ranged from fundamentals of refrigeration and HVAC technical service to customer-facing soft skills.
• 10/14 - 03/17. Training Developer/Technical Writer. I.D. Systems. Plano, TX.
  • Developed hardware and software eLearning courses (using Articulate Storyline 2) for deployment on web portal and customer-accessible LMS.
  • Developed online help for new software web interface.
  • Consulted with SMEs and Product Managers to create/update equipment and software installation instructions and user hardware and software guides.
• 08/13 - 09/14. Solutions Consultant. Bluewater Learning. Plano, TX.
  • Strategic selection and implementation consultant for clients purchasing, launching, integrating, and/or optimizing their Learning / Performance / Talent Management Systems to meet business needs. Provided expertise with project management, outsourced administration, and technical integration. Specialized in implementation and/or integration of Extended Enterprise functionality and Compensation management.
  • Became certified in Cornerstone On Demand’s Learning, Performance, and Compensation modules and acted as Implementation Consultant for various clients.
  • Developed eLearning content for deployment to clients’ internal and external audiences (using Captivate).
  • Developed custom Cornerstone pages to tailor the Cornerstone interface to clients’ needs.
• 08/07 - 08/13. Instructional Designer. Lennox Industries. Richardson, TX.
  • Developed classroom training curricula/materials for sales/business/technical/safety training (for dealers, internal field sales, and internal customer service). 
  • Consulted with SMEs, product managers, and technical support teams to develop training materials.
  • Facilitated live sales/business training sessions (classroom/lab-based and webinars).
  • Developed blended learning sales/business/technical curricula.
  • Developed sales, business, and technical eLearning modules for deployment on public-facing LMS (using Captivate, Flash, Storyline, Presenter).
  • Designed, maintained, updated, and proofed content for department website.
  • Designed, configured, and managed e-commerce site for external training.
  • Configured and managed LMS for external audience of dealers, distributors, and general customers.
  • Key member of corporate LMS implementation team steering the launch of a new, more robust LMS (Cornerstone On Demand) for corporate and external use; led configuration and launch of external-facing portal (Enterprise cloud).  Managed new LMS portal for dealer/distributor/partner/customer access to sales, business, HVAC technical, and product training.
  • Developed marketing strategies for promotion of LMS content among dealer audience.  Trained dealers on use and administration of (Cornerstone) LMS; developed online tutorials.
• 08/01 - 10/12. Associate Professor. Collin College. McKinney, TX. (Adjunct position.)
  • Adjunct position teaching Composition and Rhetoric I and II. 
• 03/03 - 05/18. Owner, CinemaWorks Media. McKinney, TX.
  • Owned and operated part-time event video production company.
  • Personally developed/maintained company website.
  • Created marketing/promotional materials.
• 04/01 – 04/07. Senior Technical Writer.  A. Miller Consulting Services, Inc.  Dallas, TX.
  • Updated and standardized over 1400 engineering specifications (including documentation for OSHA compliance) for ExxonMobil.  Published specifications to client intranet for global access.
  • Created documentation workflow tracking database (Access-based) for ExxonMobil Pipeline Company.
  • Created company skills test (for hiring) and graded candidate tests.
  • Developed gap analysis methodology; client recommended its use for other engineers in the company.
  • Analyzed, formatted, and edited bid proposals for government contracts.
• 08/01 – 05/01. Lecturer in English.  University of Texas at Arlington.  Arlington, TX. (Adjunct position.)
  • Adjunct position teaching composition/rhetoric (using a multi-discipline approach) and British literature.
• 09/95 – 04/01. Instructor of English.  Howard Payne University.  Brownwood, TX. 
  • Developed curricula for and taught 11 different courses (9 upper level).  Subjects ranged from composition and literature studies to technical writing and film studies.
    
    • Courses developed and taught included the following:
      1. Technical Writing (2 semesters). 
      2. Advanced Composition (1 semester).
      3. Composition I and Composition II (15 semesters).
      4. Literature of Britain (5 semesters).
      5. Modern World Literature (3 semesters).
      6. Film Studies (4 semesters).
      7. Victorian Literature (1 semester).
      8. Three Filmmakers:  Hitchcock, Wilder, & Spielberg (1 semester).
      9. Fantasy & Science Fiction (1 semester).
      10. ExCET Exam Preparation (3 semesters).
  • Initiated the university's presence on the web through the design, creation, and content management of the English departmental website.  Assisted other departments in the development of their own websites.
  • Served on marketing and policy committee that devised university internet policies and developed a paradigm for the purpose and structure of the university's official web presence.  Personally drafted original policies and guidelines that were implemented in the creation of the HPU website.
  • Worked as a writing tutor in the university writing center.
  • Served as the university yearbook advisor.
• 10/00 – 10/00. Proofreader/Copy Editor. Short-term project proofreading/editing/suggesting revisions of manuscript for Glenn Hopp’s book Billy Wilder, published by Trafalgar Square in March, 2001.
• 09/92 – 05/95. Instructor.  Texas Tech University.  Lubbock, TX. 
  • Developed and taught 7 semesters of College Rhetoric and Advanced College Rhetoric.
• 09/92 – 05/93. Tutor.  Texas Tech University Writing Center.  Lubbock, TX.