Resume
Education
- M.A. English, Texas Tech University. (3.76 GPA).
Thesis: “The Self-Reflexive Enterprise: Metafiction in the Star Trek Series.”
- B.A. English and Mass Communications, Howard Payne University. (4.0 GPA).
Summa Cum Laude. Dual major in English and Mass Communications (Journalism, Radio/TV/Film).
Professional Experience
- 08/20 - 05/26. eLearning Developer. Lightbeam Health Solutions.
- Produced customer‑ready eLearning experiences from initial script through final delivery, creating interactive modules and learning paths for Lightbeam’s population‑health SaaS platform using Captivate, Storyline, and Rise.
- Applied AI‑driven tools to streamline content creation, accelerate production timelines, and enhance instructional clarity.
- Refreshed product documentation to ensure accuracy, usability, and alignment with evolving application features.
- Authored detailed user guides that supported onboarding, troubleshooting, and customer adoption of key software functions.
- Partnered with cross‑functional teams to produce internal and external digital training materials aligned with organizational learning needs.
- Championed the rollout of Docebo LMS for internal and customer audiences, driving a 300% increase in training engagement and platform utilization.
- Oversaw LMS operations including user administration, course assignments, reporting, and system optimization for both employees and clients.
- Coordinated compliance‑critical training across HR and IT, ensuring timely completion and audit‑ready documentation.
- 08/19 - 08/20. Instructional Designer. Infinitude Creative Group. (Contract position.)
- Created detailed outlines and storyboards for Gulfstream aircraft Instructor‑Led Training, translating complex technical content into clear instructional flow.
- Produced instructor‑ready training presentations for Gulfstream aircraft ILT, ensuring accuracy, visual clarity, and alignment with course objectives.
- Built interactive Hawker 800/800XP Honeywell FMZ Task Trainer modules in Articulate Storyline, transforming technical procedures into engaging eLearning experiences
- 05/18 - 12/18. Learning Consultant. American Airlines. Fort Worth, TX. (Contract position.)
- Directed content design for three major Flight Attendant Operational Integration (FOI) training programs, producing Participant Guides, Instructor Guides, and Quick Reference materials.
- Facilitated Train‑the‑Trainer sessions for Crew Compensation, Crew Tracking, and Crew Scheduling teams to ensure consistent and effective instructional delivery.
- Produced a Storyline‑based eLearning course to reinforce key concepts taught in Crew Compensation Instructor‑Led Training.
- Created Captivate eLearning modules focused on FAA 14 CFR 117 regulations for pilot audiences, translating complex requirements into clear, interactive learning experiences.
- 10/16 - 11/18. Instructional Designer. VantEdge eLearning. Remote. (Contract, project-based)
- Produced 15 interactive eLearning modules in Articulate Rise covering service training for a legacy Emerson climate‑control product.
- Created end‑to‑end curriculum materials for 10 HVAC Instructor‑Led Training classes for Johnstone Supply, including presentations and instructor notes.
- Delivered technical and soft‑skills training content spanning refrigeration fundamentals, HVAC service procedures, and customer‑facing communication skills.
- 10/14 - 03/17. Training Developer/Technical Writer. Powerfleet. Plano, TX.
- Produced hardware and software eLearning courses in Storyline for deployment across both web‑based portals and the LMS.
- Created short‑form training videos using Adobe Premiere Pro to support product education and quick‑reference learning.
- Authored online help content for a new software web interface, ensuring clarity, usability, and smooth user adoption.
- Partnered with SMEs and Product Managers to update installation instructions and produce accurate hardware and software user guides.
- Configured and maintained the LearnUpon LMS for both internal and external training communities, optimizing structure, access, and reporting.
- 08/13 - 09/14. Solutions Consultant. Bluewater Learning. Plano, TX.
- Served as a strategic advisor to clients selecting, launching, integrating, and optimizing Learning, Performance, and Talent Management Systems to align technology with business needs.
- Provided expertise in project leadership, outsourced administration, and technical integration, with specialization in Extended Enterprise and Compensation functionality.
- Earned certification in Cornerstone OnDemand across Learning, Performance, and Compensation modules and acted as an Implementation Consultant for multiple client deployments.
- Produced eLearning courses for internal and external audiences using Captivate and Storyline, ensuring clarity, engagement, and platform compatibility.
- Built customized Cornerstone pages to tailor the user interface and enhance the learner experience based on client requirements.
- 08/07 - 08/13. Senior Instructional Designer. Lennox Industries. Richardson, TX.
- Designed HVAC training programs covering sales, business, technical, and safety topics for dealers, field sales teams, and customer‑service staff.
- Collaborated with SMEs and product teams to produce accurate, instructionally sound training materials.
- Led live training delivery through classroom sessions, lab‑based instruction, and webinars focused on sales and business performance.
- Directed creation of a 15‑module eLearning series for aspiring HVAC technicians and comfort advisors—quickly becoming the LMS’s most‑used curriculum.
- Produced blended learning content integrating VILT, ILT, and eLearning for sales, business, and technical audiences.
- Oversaw LMS and training‑platform operations including eLearning production, video creation, external training‑site management, e‑commerce setup, and Cornerstone portal launch for dealer and distributor communities.
Additional Experience
